99bon is committed to providing a safe, fair, and enjoyable entertainment environment for every player in the Philippines. We believe that gaming should always be a leisure activity — never a source of financial stress, anxiety, or personal harm. Our platform is designed with built-in tools that give you full control over how much you spend,how long you play, and when to take a break. We take our responsibilities seriously as a platform serving Filipino players, and we actively work with industry best practices to prevent problem gambling before it starts. If you ever feel that your gaming habits are becoming difficult to manage, we encourage you to use our self-management tools or reach out to our support team at [email protected] right away.
We provide several practical tools directly through your account settings so you can manage your activity at any time without needing to contact support. You can set daily, weekly, or monthly deposit limits to make sure your spending stays within a budget you are comfortable with. Session time reminders can be activated to alert you when you have been playing for a set amount of time, helping you stay mindful of how long each session lasts. If you need a short break from the platform, a temporary cooling-off period can be applied immediately to your account with a single request. For situations where you feel you need a longer pause, a self-exclusion option is available that restricts access to your account for a defined period of your choosing. All of these tools are designed to be easy to activate and, once set, cannot be reversed mid-period to protect you from impulsive decisions during play.
Problem gambling can affect anyone regardless of age, background, or income level, and early recognition is the most important step toward getting help. Common warning signs include spending more money or time on gambling than you originally intended, feeling restless or irritable when you try to reduce or stop, chasing losses by placing larger bets in an attempt to recover money already spent, and neglecting work, family, or personal responsibilities because of gambling. If gambling is causing financial strain — such as borrowing money, selling possessions, or missing bill payments — this is a serious signal that professional support may be needed. Feelings of guilt, anxiety, or secrecy around your gambling activity are also indicators that should not be ignored. 99bon encourages all players to honestly evaluate their habits and take action early rather than waiting until problems escalate.
If you or someone you know is struggling with gambling-related issues, professional help is available in the Philippines. The National Center for Mental Health (NCMH) provides counselling and crisis intervention services that are accessible to all Filipinos, and their 24-hour crisis hotline can be reached through publicly listed channels. Many community health centres across Metro Manila and the provinces also offer behavioural health programmes that include support for compulsive gambling. Talking to a trusted friend, family member, or religious leader is also a meaningful first step that many Filipinos find helpful before seeking formal treatment. You do not need to face this alone, and seeking support is a sign of strength, not weakness. Our support team at 99bon is also available at [email protected] to assist you in activating account tools, discussing your options, or simply pointing you toward the right resources.
99bon strictly enforces a minimum age requirement of 21 years for all registered users in the Philippines, in line with local gaming regulations. During the registration process, age verification checks are applied, and we reserve the right to request additional documentation at any point to confirm a user's identity and age. We strongly encourage parents and guardians to use parental control software on shared devices to prevent minors from accessing online gambling platforms. If you share a computer, smartphone, or tablet with younger family members, always ensure you log out of your account completely after each session and do not save your login credentials on shared devices. Any account found to be operated by a person under the legal gaming age will be suspended immediately and any funds held will be dealt with in accordance with applicable regulations. If you suspect that a minor has accessed our platform, please contact us at [email protected] immediately so we can investigate and take appropriate action.